News & Events

Across sectors, businesses are embracing digital transformation, and intelligent text messaging solutions are on the rise. Whether it be retail or telecoms, Chatbots are answering customer queries, providing payment break downs and strengthening relationships around the clock. When you’ve got a question, you want it answering quickly – so do your customers. As Pitney Bowes launch EngageOne® Converse, we’re excited to announce that we are the first company in the UK in our business sector to go live with the Chatbot software.

We’re excited to share that we’ll be part of the UK’s largest utilities event as we exhibit at Utility Week Live 2018. With the theme of Disruption, we’ll be showcasing our innovations, solutions and transformative technologies in delivering transactional customer communications at stand D49.

Our Sales Director, Mark Hetem, shared his advice on how to make customer communications count in Utility Week magazine. Read the article below or on page 27, Utility Week Magazine (2nd-8th February 2018).

Back in November, we hosted our own event partnered with Pitney Bowes and Royal Mail. Entitled The Changing Face of Customer Communications, the event included presentations from Royal Mail and Pitney Bowes, plus the Opus Trust team, and offered guests an insight into new communication channels; how they work alongside traditional channels; and the impact new technology is having on customer engagement.

Opus Trust Marketing looks forward to showcasing our solutions at the Utility Week Consumer Debt Conference on Feb 27th, hosted at the Birmingham Conference and Events Centre.

In January 2018, we attended the Utility Week Water Customer Conference and the Utility Week Energy Customer Conference the following day. The back-to-back events demonstrated how the water and energy industries are transforming. With this transformation comes changes to the ways companies connect with their customers and the expectations related to personalised services, experience and satisfaction.