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sector_telecomms

In a highly competitive market, customer experience is everything. Data protection, channel choice and accurate information will drive engagement and customer retention.

Opus Trust Communications puts your business and your customers’ needs before everything else. We’ll work with you; grow with you and innovate for the future.

30+
million digital records stored

We store over 30 million records in our digital document archive

We process over one and a half million home phone and broadband invoices every month

63K
invoices every day

Our work with a range of telecommunications providers has shown us that the industry can benefit substantially from working with document specialists. While you concentrate on conveying your technical expertise to your clients, we’ll deliver solutions that boost your efficiency and improve your customers’ experience at minimal cost.

Our systems and processes are contained outside your organisation, taking the most relevant feeds from your systems to enable you to provide customers with a seamless, connected and polished service. Every customer you serve will have their own communication preferences, and with Opus Trust’s mix of print, electronic and postal services you can be truly flexible to take account of their individual needs.

We work extensively across highly regulated markets and we understand the rigors of Ofcom. Your highest priority is data security – something in which we excel. You’re in safe hands with Opus Trust Communications; our regular ISO 27001 audits ensure that we maintain exemplary security standards, and you can track the location and delivery of all your online and offline communications. Our slick operations ensure that your communications reach customers on time, optimising your revenue and efficiency.

See how we've helped some of our clients

Case Studies
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Our Credentials

We’re reliable, compliant and secure. Our audit trails speak for themselves, and we’re proud of our seals of approval

Talk to an industry expert today

Contact us to find out how effective customer communication can reduce operational costs, improve customer engagement and drive positive customer experiences.