Relationships matter. The consistently high levels of service we deliver to our customers mean our relationships last and that’s all down to our people. We care; we’re committed and we value every client.
Our Executive Directors
Tony has formerly served on several boards as former CEO of Parseq and Group Managing Director of Communisis. He has an impressive track record of delivering business transformation, raising productivity and improving quality as he champions operational excellence.
Notably, Tony was accountable for all manufacturing, sales and strategic account activities across 14 UK locations with 2000 staff in his previous role. His responsibilities included Document Composition, Transactional Communications, Security Products, Direct Mail, Postal Services, Inbound mail, Data Scanning, Archiving, Operations, IT and Infrastructure.
As a highly qualified business leader, Tony brings a track record of reducing costs, and increasing customer service performance whilst enhancing overall business and shareholder profitability. Tony is an outstanding communicator, with a reputation for delivering results.
Joining the board from Paragon ID, Richard brings over 25 years of sales and client services leadership experience. Richard has previously played a significant role in business transformation leading to profitable growth, and brings a wealth of experience to the Opus Trust board.
With over fifteen years’ experience in the printing industry, Richard has managed sales, marketing and client services functions across various sectors including security print, mail (transactional and marketing), packaging and print management. Crucially, Richard has extensive experience in data technology, transitioning paper-based products to both smart and RFID technology solutions.
Richard plays an important role in supporting the development of Opus Trust’s e-services portfolio.
Simon supports the strategic and operational development of the business. With overall responsibility for the Finance function within Opus Trust Communications, Simon is also Finance Director for the Opus Trust Group. A Chartered Accountant with over 20 years’ experience, Simon has held a number of senior financial and management positions within wholesale, software technology and charitable environments.
Notably, Simon oversees the provision of grant funding for environmental, social welfare and arts projects through the Peter De Haan Charitable Trust.
Hayden holds 27 years’ experience in the printing industry, including eight years specifically focussed on transactional mail. With involvement in implementing some of the UK’s major client onboarding programmes involving both transition and transformation, Hayden has held senior roles for multiple printing businesses.
Hayden’s passion for operational excellence and continuous improvement are key to managing Opus Trust’s strategy and driving production efficiencies. Whether it’s managing our supplier relationships or providing outstanding communications for our customers, Hayden champions seamless delivery.
Our Management Team
Rowena leads the Client Services team. Working alongside the Sales and Marketing Director to deliver business growth and effective client management, Rowena works with internal departments to improve processes and efficiencies to support service delivery. Rowena and her team have a record of delivering projects successfully and managing the on-boarding process.
Stephen manages the IT function, including strategic development focussing on process improvement to deliver faster, better solutions for customers. Stephen oversees IT compliance ensuring that effective service delivery is achieved. An advocate and implementer of well-structured agile teams, Stephen applies lean methodologies to gain maximum productivity.
Diane is a practitioner of programme and project delivery in multi-channel environments. Charged with the management and delivery of all client projects, Diane is a detail hunter and ensures that every project is researched thoroughly before going live. She leads a high performance project team ensuring that all projects run on time and within budget.
Gail and her team ensure that we position Opus Trust as a leading provider of customer communications management solutions. Responsible for marketing strategy, planning and delivery, Gail is a qualified practitioner in direct, digital and traditional marketing techniques. Heading up our bids team, Gail works closely with all departments to deliver responses of the highest quality.
Darren heads up our TrustPost® division. Having worked closely with Royal Mail to deliver the first Mailmark® mailing in the UK, he’s an innovator. Leading the development of our new collections service TrustPost® Direct and working in partnership with key delivery and postage organisations, Darren delivers best in class postage solutions.
Rob leads our team of specialists in sourcing and delivering bespoke print solutions and printed products. A mixture of disciplines, our Print Management service includes procurement, storage, stock control and distribution of a huge variety of marketing and communications material, providing cost savings and a managed service for our clients.
Our experience stretches back over 30 years. As our business has grown, so have our services.
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