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Operating across the heart of the UK, Severn Trent Water supplies over eight million customers from mid Wales to the East Midlands.

Working within a highly regulated industry, Severn Trent Water was searching for an outsource partner to print, enclose and dispatch a range of customer communications reliably. They needed a supplier they could trust to perform consistently; and to meet the exacting standards laid down by Ofwat. Severn Trent Water required communications integrity, production capacity and the flexibility to generate payment books, remittances, bills and reminder letters with multiple inserts in a range of envelope sizes on the day data is received.

Our Solution
Established as an outsource partner for a number of the UK’s water suppliers, Opus Trust is well versed in creating solutions that deliver against the rigours of industry standards. With our ability to accommodate fast turnaround, high volume production, the Opus Trust team implemented a fast, secure, transparent work flow which was robust and flexible enough to accommodate the water supplier’s variable communication formats and volumes.

We developed a creative solution for water bills, utilising our communications expertise to re-engineer bills to present information with more clarity. Introducing opportunities to add marketing messages when required, we added an effective channel for Severn Trent Water to engage with their eight million customers.

With best in class transactional mail production, we have worked together to reduce paper wastage and support Severn Trent Water in their environmental drive through the use of sustainably sourced FSC and PEFC certified paper.

The Result
An unwavering focus on providing Severn Trent Water with the best possible service has forged a strong relationship, with further service advances underway through our TRUSTDOC® solutions.


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