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Opus Trust Marketing invests in Pitney Bowes technology to accelerate growth

19 Oct 2017

Outsourced communications specialist Opus Trust Marketing Limited has invested in the region of £2 million in new technology to accelerate growth and deliver its strategic development plans. The new inserting equipment from Pitney Bowes, a global technology company providing innovative products and solutions to power commerce, will help Opus Trust to further specialise in multichannel communications and critical document printing and mailing for its clients, which include 20 per cent of the FTSE 100.

Opus Trust manages high volumes of critical, transactional documents, sending nearly 1,000 communications every minute on behalf of its clients – almost 1.3 million every working day. The company has invested in Pitney Bowes’ PulseTM inserting system, as well as two of its high-performance EpicTM multi format inserters, demonstrating its commitment to high-integrity critical document outsourcing.

The Pitney Bowes technologies will extend and enhance the services Opus Trust can deliver, offering greater reliability through the integration of physical and digital technologies. Pitney Bowes’ Pulse inserting system eliminates the need for manual hand enclosing, instead automating the task to increase efficiencies, reduce costs and improve integrity. Many of Opus Trust’s clients must adhere to strict regulatory deadlines for on-time billing, or face significant penalties. The Pulse’s integrity tracking and ‘proof of mail’ features provide Opus Trust and its clients with documented processes, peace-of-mind and a strong foundation for regulatory compliance.

The Epic multi-format inserter will automate manual processes, improve flexibility and increase available capacity to support the continued growth and increase in volumes. Opus Trust can switch between jobs and clients quickly, effectively and securely – but Epic will accelerate processing speed and boost productivity, which is crucial during peak times when the volumes of utility bills and year-end financial documents managed by Opus Trust increase by 50 per cent.

Pulse and Epic have been installed in Opus Trust’s next-generation print production facility alongside a suite of existing technologies from the Pitney Bowes portfolio, including two flagship IntelliJet printing systems.

Paul Brough, CEO at Opus Trust, said, “We are experiencing rapid growth, and are continuing to invest in new technologies so we can deliver over and above our clients’ expectations, achieving faster processing speeds, high-impact physical and digital communications and robust levels of integrity. Our latest investment in Pulse and Epic demonstrates our commitment to delivering an outstanding client experience and reflects our strong strategic partnership with Pitney Bowes.

“We’ve built up an excellent relationship with the Pitney Bowes team over the six years we’ve been working together, and appreciate their professionalism, their in-depth understanding of our business, and their passion for getting it right. We’re looking forward to further collaboration in the future.”

Shemin Nurmohamed, vice president of DMT Europe for Pitney Bowes said, “Opus Trust is a great success story, staying highly relevant in our digital landscape by delivering multichannel communications and demonstrating a client-first approach. Opus Trust continues to make strategic investments to benefit its clients, and we’re delighted that the team has selected Pulse and Epic to join its other technologies from the Pitney Bowes family.”

Opus Trust is also investing its time in Pitney Bowes’ digital customer engagement solutions as part of an early adopters programme. This will see it experience the very latest Pitney Bowes solutions prior to their formal launch.

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