Presenting at Pitney Bowes Software EMEA Partner Conference
As digital transformation drives unprecedented change, developments in technology and innovation across industries are taking place. Customers are experiencing change in their interactions with businesses, and businesses are altering their engagement strategies for efficiency, cost-reduction and to improve their customers’ journeys. Earlier this year, we were the First Outsourced Communications Company in the UK to go live with Pitney Bowes EngageOne® Converse Software. The new technology enables the delivery of dynamic customer service through an interactive bot that responds to queries using pre-defined conversations. We have an established relationship with Pitney Bowes and a proactive approach to delivering a seamless omni-channel experience. So, we’re honoured to be attending Pitney Bowes Software EMEA Partner Conference in Rome this week.
Our Client Services Director, Katie Sangster, will be presenting case studies from a range of industries. Customer engagement balanced with cost saving initiatives is top of the agenda as our clients look for innovation that helps to put them one step ahead of their competitors, drives customer and brand engagement and removes cost from their operation. As chatbot technology delivers ease, convenience and enhanced brand value whilst saving organisations money, Katie will be sharing the benefits of EngageOne® Converse as part of the Customer Engagement Solutions Agenda.
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