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Opus Trust secures customer communications contract with largest water retailer in the UK

21 Jan 2021

Reinforcing our market position within the utility sector, we have secured a contract with Water Plus to be its sole provider for customer bills and other account information and updates, to keep businesses and other organisations informed.

As a result of the five-year deal, the Opus Trust team will support Water Plus’s multi-channel customer communications strategy delivering paper bills, customer welcome packs and information, along with digital requirements including e-bills for Water Plus’s online customer portals.

Chief Executive Officer at Opus Trust Communications, Tony Strong, comments: “We would like to thank Water Plus for choosing us as their sole supplier. With more than 20 years’ experience in the utility sector, we know that our skills and expertise will continue to enhance our relationship as we deliver a bespoke solution for Water Plus.”

Water Plus is the largest water retailer in the UK with more than 360,000 customers.

Sarah Badrick, water sector expert and Water Plus Account Director at Opus Trust, said: “As experts in managing customer communications, we understand how important it is for an organisation the size of Water Plus to support their multi-channel customer communication strategy.

“With such a large customer base, it is vital that Water Plus has access to a diverse range of interactive services that provides them with multiple ways of engaging with customers, ensuring customers have high quality communication and can easily access their billing and account information.”

Jill Thorpe, Operations Director at Water Plus, said: “Partnering with Opus Trust is part of our continuous business development, identifying areas where we can improve and enhance our service and processes for our customers further. This includes investing in our operations to answer more customer calls – as well as increase the meter readings we receive – and we’re making progress so that our customers can get the information they need easily and quickly.

“Making sure customers understand their bills and the charges in the water industry is an important part of our customer experience strategy and billing approach.

“We’ll continue to talk to and listen to our customers and continue our efforts to make it easier to deal with accounts – as well as provide more information to customers about their water and wastewater.”

Global customer experience