Former Head of Customer Communications Management (CCM) Solutions for Communisis, Chris Green, is joining Opus Trust Communications to take on the strategic role of Head of Group Solutions and Pre-Sales as the business looks to deliver on its digital solutions strategy, using a consultative approach to develop stronger relationships with clients and a deeper understanding of their customer journey.
Ensuring that it is well positioned in a world that is increasingly focusing on Digital Transformation, Chris completes the digital strategy delivery team and will use his previous technical and commercial experience to add value to the business and support our CCM growth plans.
CEO of Opus Trust Communications, Tony Strong, comments: “Chris is joining us at the perfect time as we implement our strategic plan. Key appointments to the Opus team were essential to achieve our vision and to continue to support our clients on their digital communication journey. Having worked in CCM strategy, solution and architecture design and delivery, client relationship management and business process management, Chris brings with him a range of relevant skills and capabilities that will help our clients achieve their goal of customer experience excellence.
“With the appointment of an industry leader in digital transformation, who brings a wealth of experience in delivering transformative customer communication solutions for many leading brands, we know we are in the best position to meet with our ambitious growth targets.”
“The CCM market continues to consolidate with a few large providers simply getting bigger, reducing the choice for clients looking for a CCM partner large enough to offer real innovation and excellent service, but agile enough to understand them on a 1:1 level, giving them direct access to the leadership team. Opus Trust is that partner.”
Chris comments: “Joining an organisation with a clear direction and focus in driving digital transformation and improved customer experience was very important to me. As the CCM market continues to evolve, I believe it is important for organisations to find the right partner to deliver agile and innovative solutions. It was clear where I could support the continued success and be part of the Opus Trust story. I am very much looking forward to meeting colleagues and partners alike to help shape and deliver solutions that deliver real value for our clients and their customers.”
Please join us in welcoming Chris to the team.