Create highly personalised documents for your customers to stimulate engagement using our TRUSTDOC® range of processes.

The benefits of trustdoc®

Intelligent automated systems ensure that every mail pack is accurate and complete; getting it right for your customers and right for your business.


Providing the right information at the right time, every time, leads to a reduction in call centre traffic, less pressure on internal resources and more satisfied customers.


Detailed reconciliation and reporting gives you reassurance that your critical mail is printed and enclosed accurately, supporting audit trails and industry regulations.


Whether your aim is to inform customers, generate revenue or reinforce brand image, at Opus Trust Marketing we understand the value that accurate communications bring to your business.

We specialise in creating intelligent solutions that support customer retention, acquisition and growth, delivered through a range of connected communication channels that drive customer engagement.  

The TRUSTDOC® process starts with the receipt of your data or print-ready files, followed by design and composition of documents that can be output in printed or digital form. Through the rigors of a highly controlled process-driven environment, all communications are treated with the same level of attention and care to ensure accuracy, data integrity and compliance.



Effective document design

Effective communication with your audience is critical to building a strong relationship with them. You understand your clients and their needs, so we give you as much choice as possible during the document design process, to optimise content while ensuring that your communications remain cost-effective. Taking a customer-focused approach, we will work with you to create documents that are engaging, cost-effective and comply with industry regulations.

Precise document composition

Every communication you send to your customers is a reflection of your brand. Working round the clock, our composition experts follow your design rules to create documents that are consistent with your corporate branding. With an increasing need to share more information with your customers, we’ll advise you on white space management to ensure that all information is presented clearly, in a format that is easy to follow and appropriate for physical or digital consumption.

Accurate printing and enclosing

Our high-speed digital print production eliminates the need for pre-printing and over-printing documents. We understand how critical it is for transactional correspondence and sensitive mail to be accurate, so we maintain a highly regulated working environment. Checks are made to ensure that every mailing pack is correct, including additional inserts and personalised content.

Fast on demand mailings

The agility to react in an emergency or respond quickly to a change in the market is important, but many businesses struggle with inflexible in-house systems. We’ll keep your customers informed when ad-hoc, short notice or emergency communication is required by sending out a same day mailing. Whether it’s an urgent letter, time-sensitive document or one-off marketing mailshot our On Demand team will fulfil the brief. Find out more about On Demand.

Economic print management

Through our expertise, innovation and manufacturing technologies we’ll create market leading communications for your customers and marketing teams. Working with a single source provider, you’ll gain impressive cost savings, reduced administration time and increased efficiencies. We scrutinise the production process including brand guardianship, product quality and colour consistency; particularly when printing across multiple substrates, technologies and geographies.

Efficient hybrid mail

Hybrid Mail is a cost-effective software solution that enables office staff, remote workers and contact centres to send documents directly to us electronically for printing or e-delivery straight from their desktops. It’s a really quick way to share files, freeing up your office time and reducing operating costs. With end-to-end tracking, you’ll know exactly when the document has been received and completed, giving you a complete real-time view of the process. Find out more about Hybrid Mail.

Maximise postal discounts

We go to great lengths to ensure that physical documents are optimised for mail sortation. We make sure your postal address details are as accurate as possible. Through the use of sophisticated address cleansing software, we can validate mailing addresses to ensure that your documents will achieve the maximum postal discounts available when entering the postal system and will reach the correct destination on time. See our postal solution in TRUSTPOST®


TRUSTDOC® integrates with TRUSTPOST® our mailing solution, and TRUSTWEB® our suite of e-services. Whether your customers wish to receive their bills, statements or documents online or through the post, we can deliver.


For guidance on the most effective and engaging ways to reach your audience, our account management team are on hand to help. We provide management information after every customer communication, so that you can easily measure performance and work with us to increase customer satisfaction.


Talk to us today and find out how we can help you to drive customer engagement and lower your costs

Have you explored our Hybrid Mail solution? Visit our website to watch the video and discover an efficient, cost ef… https://t.co/16dIvNBNWu