Relationships matter. The consistently high levels of service we deliver to our customers mean our relationships last and that’s all down to our people. We care; we’re committed and we value every client.

Our Executive Directors

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Rob Alonso
Acting CEO

With a background in direct marketing, Rob understands the transactional communications market inside out. Rob has held a variety of roles across the organisation including IT and Operations Director. In his current role as Commercial Director, Rob works alongside our CEO developing partnerships with third party organisations and realising our acquisition strategy.  Whilst determining optimal pricing, Rob also guarantees client satisfaction and oversees company development by identifying new market opportunities.

Heading up the Commercial team, Rob sets the commercial strategy and oversees all legal contracts.

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Katie Sangster
Client Services Director

Katie joined Opus Trust in January 2015. Having had a successful client services career across multiple industries, Katie has a passion for client development and business growth. As Client Services Director, Katie has wide ranging responsibilities for Client Services, Production, IT, Document Services, OnDemand, Print Management, Projects and Marketing operations. Innovation and service development is key to Katie’s role as well as working with all department heads to ensure the day to day operation runs smoothly and in accordance with highly regulated business guidelines and strategies.

Working closely with Client and Sales teams, Katie develops growth strategies for the business based on the customer journey, emerging communications channels and clients’ business objectives.

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Mark Hetem
Sales Director

Mark is responsible for sales strategy and leads a team of specialists with a detailed understanding of specific markets including the energy, water, financial services, construction and retail sectors. With an eye firmly on identifying customer needs he is proficient in the development of bespoke service solutions.

Mark has an impressive background in critical print, electronic communications and data acquisition; and is an expert in data driven solutions that drive customer engagement.

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Simon Johnson
Finance Director

Simon supports the strategic and operational development of the business. With overall responsibility for the Finance, Human Resource and Compliance functions within Opus Trust Marketing, Simon is also Finance Director for the Opus Trust Group. A Chartered Accountant with over 20 years’ experience, Simon has held a number of senior financial and management positions within wholesale, software technology and charitable environments.

Notably, Simon oversees the provision of grant funding for environmental, social welfare and arts projects through the Peter De Haan Charitable Trust.

Our Heads of Department

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Rowena Reid
Head of Client Services

Rowena leads the Client Services team. Working alongside the Client Services Director to deliver business growth and effective client management, Rowena works with internal departments to improve processes and efficiencies to support service delivery. Rowena and her team have a record of delivering projects successfully and managing the on-boarding process.

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Nadina North
Head of Quality and Compliance

Nadina is a fully qualified registered lead auditor for several ISO Standards, with extensive experience gained across a wide variety of industries including Aerospace, Automotive and MoD. A specialist in agile methodology, IT business systemisation, risk, security and law, Nadina drives significant business efficiencies through Lean and Six Sigma methodologies.

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Stephen Beaven
Head of IT

Stephen manages the IT function, including strategic development focussing on process improvement to deliver faster, better solutions for customers. Stephen oversees IT compliance ensuring that effective service delivery is achieved. An advocate and implementer of well-structured agile teams, Stephen applies lean methodologies to gain maximum productivity.

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Diane Kruge
Head of Projects

Diane is a practitioner of programme and project delivery in multi-channel environments. Charged with the management and delivery of all client projects, Diane is a detail hunter and ensures that every project is researched thoroughly before going live. She leads a high performance project team ensuring that all projects run on time and within budget.

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Steve Petch
Head of Document Services

Steve is a highly experienced document systems and technical solutions architect. With responsibility for document development and composition, Steve leads his team of specialists to deliver accurate communications that are engaging, cost-effective and compliant with industry regulations, whilst ensuring that all output remains consistent with our clients’ corporate branding.

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Richard Hooper
Head of Production

Richard oversees the manufacturing process and ensures that all work is delivered on time and meets exceptional quality standards. With a background in Print, IT Development, Transactional Mail and Direct Mail, Richard is highly experienced in the implementation of Overall Equipment Effectiveness (OEE) and Lean Manufacturing methodologies.

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Darren McDonnell
Head of TrustPost®

Darren heads up our TrustPost® division. Having worked closely with Royal Mail to deliver the first Mailmark® mailing in the UK, he’s an innovator. Leading the development of our new collections service TrustPost® Direct and working in partnership with key delivery and postage organisations, Darren delivers best in class postage solutions.

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Rob Hawkes
Head of Print Management

Rob leads our team of specialists in sourcing and delivering bespoke print solutions and printed products. A mixture of disciplines, our Print Management service includes procurement, storage, stock control and distribution of a huge variety of marketing and communications material, providing cost savings and a managed service for our clients.

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Gail van Dijk
Head of Marketing

Placing our customers at the heart of everything we do, Gail and her team ensure that we talk the customers’ language and position Opus Trust Marketing as a leading light in the transactional communications industry. Responsible for marketing strategy, planning and delivery, alongside internal communications, Gail is a qualified practitioner in direct, digital and traditional marketing techniques.

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Janine McFarlane
Head of Human Resources

Janine is a Chartered Member of the CIPD and has overall responsibility for our personnel, recruitment, talent management and training strategy. Her team ensures that we attract and retain a motivated and highly skilled workforce. Our staff training programme is second to none with all employees receiving training or working towards professional qualifications.


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Zahir Nazir
Head of Finance

Zahir is a Certified Chartered Accountant with an ACCA Fellowship and is responsible for the operational management of the finance team. Working alongside the Finance Director to develop strategies to support the financial goals of the business, Zahir plays a vital role in managing the resources that enable our continued growth and investment.


Our experience stretches back over 30 years. As our business has grown, so have our services.


If you’d like to know more about our team, our expertise and service levels, we’d love to hear from you

News & events
18 April 2018

We're exhibiting at Utility Week Live!

Infusing innovation with flexibility, our services are designed to drive customer engagement with the highest level…